24/7 Emergency Services Cincinnati: 513.505.4656 |Kentucky: 859.757.0534|Dayton: 937.204.1659|Indiana: 812.777.4587
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24 Hour Water Damage Restoration

Emergency Service

24 HOUR WATER AND FLOOD DAMAGE RESTORATION

Trust the Pros at Calloway

From excess rain to a broken pipe, flooding can wreak havoc on your home and belongings. Although it almost always happens when you’re least expecting it, reaction time is critical. To minimize the damage, water removal must happen quickly. When a flooding emergency occurs, you need expert help—and you need it fast. Calloway’s trained technicians are on call 24/7. They arrive on the scene with powerful, state-of-the-art equipment that extracts the water from your home.

Our certified restoration experts are trained to deal with water removal emergencies, and they will contact you within 15 minutes of your initial call. They will also advise you how to minimize the water damage until our crew arrives, which is always in three hours or less.

FLOODED BASEMENT

Whether the result of a flood or a burst pipe, flooded basements not only damage whatever you’ve placed in them but could also lead to structural damage if not properly handled. We understand this, so we work hard to make sure that your basement is restored in a timely and proper manner.

SEWAGE BACKUP

Sewage backup can happen for a number of reasons, but they can cause serious damage when they’re near vulnerable walls, furniture, fixtures, or other objects. Calloway will ensure that you receive the best cleanup service possible after unfortunate backups.

SUMP PUMP FAILURE

While their purpose is to prevent flooding, sump pump failure not only opens you up to flooding but usually causes it. This can be especially frustrating because there’s no way to anticipate it. Calloway can help alleviate some of the frustration by providing a thorough and efficient cleanup.

INJECTIDRY HARDWOOD FLOOR DRYING

If there’s a large spill or water damage, your hardwood floors could be in serious trouble if not treated properly and normal fans or mops may not be enough. Calloway specializes in injectidry hardwood floor drying, ensuring that your floors will retain their original beauty.

DEHUMIDIFIER RENTALS

Dehumidifiers are effective for controlling humidity options during various applications including product drying, mold/mildew control, and condensation control.

AIR MOVER RENTALS

Air movers deliver high volumes of air through a large opening to boost drying power in remediation applications involving water damage and also increase the effectiveness of dehumidifiers.

INSURANCE CLAIMS

Calloway Cleaning and Restoration has years of experience working with insurance companies, insurance agencies, insurance adjusters and risk managers. One of Calloway Cleaning and Restorations in house claims mangers will take the stress and burden of managing your water damage clean up claim off your back so you can continue to enjoy your day to day life. Our in house claims manager assigned to your claim will take photographs, document the loss, prepare a scope and estimate, agree on scope and estimate with the insurance company to settle your claim as well as prepare any necessary documentation that the insurance or mortgage company require to process your insurance claim.

TYPES OF WATER DAMAGE PROBLEMS

  • Flooded Basement
  • Sewage Back Up
  • Sump Pump Failure
  • Pipe Burst, Leaks, & Frozen
  • Bathtub, Sink & Drain Overflow
  • Supply Line Breaks
  • Hose Bib Breaks
  • Water Meter Breaks
  • Sprinkler System Failure
  • Roof Leaks
  • Hot Water Heater Tank Failure
  • HVAC Condensate Leak
  • Crawlspace Flooding

TYPES OF DRYING WE CAN DO

  • Water Damage Extraction
  • Structural Drying
  • Mold & Mildew Prevention
  • Sewage Clean Up
  • Crawl Space Drying
  • Wall Drying
  • Ceiling Drying
  • Carpet Drying
  • Hardwood Drying
  • Tile Drying
  • Cabinet Drying
  • Document Drying
  • Specialty Drying

DRYING EQUIPMENT TOOLS FOR SUCCESS

  • Air Movers
  • Dehumidifiers
  • Injectidry Floor Drying System
  • Injectidry Wall Drying System
  • E-Tes Heat Drying
  • Air Scrubbers
  • Truck Mount
  • Portable Extraction
  • Xtreme Xtractor
  • Thermal Imaging Camera
  • Hydroxyl Machine
  • ULV Fogging
  • Generators (25KW & 12KW)
  • Power Distribution Boxes & Cables

CLASS OF WATER DAMAGE

1Class

Low end of the scale when it comes to water damage. Minor extraction required and few if any materials affected. Quickest drying time.

2Class

Middle of the scale. Entire space, or room, flooded with wicking less than 2 feet up walls.

3Class

High end of the scale. Usually designates water damage from above. Ceiling and walls saturated above the 2 foot level. Heavy extraction required.

4Class

Unique or Specialty drying situations.

CATEGORY OF WATER

1Category

This first category of water is sanitary water and it poses no major health risks to you or your family. You can drink it, wash with it, or (if it is steaming), you can inhale it safely. Most of the water that comes into your home will be Category 1 until it leaves its source, either a supply line, an appliance, or melting snow or rain.

Category 1 water is also called “Clear or Clean Water.” Once clear water leaves its source, however, it can quickly become contaminated and deteriorate to Category 2 or 3. Water with a foul odor is a good indicator that it has been mixed with soil or other pollutants

2Category

This water is definitely contaminated and is unsafe for either contact or consumption by you or your family. Category 2, or Gray Water, is typically “overflow” water from an appliance, toilet, aquarium or waterbed.

Like clear water, gray water will also deteriorate and become foul smelling. This process will take less time to become toxic, and should not go unattended for long.

3Category

This category of water is grossly contaminated and may be highly toxic to you and your family. Called Black Water, it may contain raw sewage, pesticides, heavy metals or toxic organic substances. Unlike the first two categories, Black Water will have a foul smell and likely contain pathogenic, toxigenic, or other harmful agents.

The Experts You Can Trust

About Calloway

At Calloway, we specialize in making your home look great, feel amazing and be healthy for everyone who lives there. That’s why we focus on five types of cleaning—carpet cleaning, air duct/vent cleaning, furniture cleaning, tile/grout cleaning and odor removal—as well as five types of restoration—water/flood damage, fire/smoke damage, mold remediation, biohazard/crime scene/trauma cleanup and wind/storm damage.

We happily offer 24/7 services in Kentucky, Indiana and Ohio (both Cincinnati and Dayton). When you work with Calloway, you can rest easy, knowing that we’re a committed leader in the service industry. Quality service and superior customer care are just the beginning! Experience the magic of Calloway today.

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