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My Water Pipes Just Bursted, What Do I Do

Call Calloway Cleaning and Restoration immediately to get a truck on the way. We have 24/7 care available to you and will respond instantly in an emergency like this.

Turn the main water line off to your home. The water shut off nozzle is normally located in your front yard near the street curb where the main water line pipe flows to your residence.

Pipes bursting and leaking water all over your home is a major threat this time of year, December through March. Keep yourself and your family as safe as possible by being vigilant and remembering to follow some of the following preventative actions. According to Gartner research: more than 5000,000 families and homes experience frozen and/or burst pipes each year in the U.S.

15% – 25% (or more) of homeowner’s insurance claims each year are due to water damage and freezing. As a homeowner you have a 50% chance of a water related emergency in your private residence than any other emergency or disaster. Leaking water or still sitting water anywhere in your home outside of your water lines increase your chances of mold and erosion by 67%.

Call Calloway Cleaning and Water Restoration, our expert licensed team is your best bet to prevent your home from experiencing a pipe burst. Our team of experts can inspect your home to locate potential pipe bursts and prevent them from happening, saving you thousands of dollars in the long run. Call us right away.

Be proactive toward protecting your home from freezing pipes and pipe bursts. Here is what you should do:

1. Keep Your Home Water Faucets Running
When the temperature starts to drop to 32 degrees fahrenheit or below, keeping water flowing through your house pipes should prevent them from freezing and then potentially bursting. Slow drip your faucets if needed. You only need a slow dripping flow so don’t worry, it will not severely affect your water bill. Trust us, a slow dripping flow and paying an extra couple bucks on your water bill versus a pipe burst is much less expensive to cover.

2. Make Sure To Provide Warm Air To Cold Areas Of Your Home
Pipes that are closest to the exterior walls of your home are the most vulnerable to freezing weather. Be sure to cover your outside hose spigots as well as try and direct heat to areas of your home that may not be well heated. If you do choose to use space heaters as a temporary solution to provide extra heat to your home to warm the water pipes, make sure you monitor them closely to make sure there are no malfunctions.

3. Leave Your Cabinet Doors Open
If your kitchen sink is on an outside wall (most usually are), leaving your cabinet doors open will allow the warm air inside the home to circulate within your cabinets where cold air can sit. This preventative freezing technique can be very effective to lower the chances of your interior pipes bursting from a freeze.

4. Disconnect Your Hose From The Outside Faucet / Spigots
Every Winter, it is good practice to disconnect your hose from the outside faucet. By doing this, you are eliminating the possibility of water build up in the hose bib which can freeze, expand and burst the pipe. Many home pipe bursts are caused by neglected outside water nozzles.

5. Heat Tape (little known trick)
There is a product called heat tape that can be installed and will warm pipes as needed during cold weather. You can buy this product at any Home Depot or Lowes in the plumbing section. Uline and Grainger are more of the popular resources to find quality heat tape. Most homeowners prefer the heat tape over the heat cable because heat tape is more flexible and easier to install. While you could do this yourself, you may want to consult with Calloway Cleaning and Restoration who would be happy to refer you to a trusted plumber.

6. Caulk Small Air Openings Around Your Pipes
A popular practice by home owners to protect their pipes is caulking small spaces around the water pipes in the home. Calloway Cleaning and Restoration would be happy to refer a trusted expert company to assist you with caulking if you so choose.

7. Always Keep Your Home Temperature at a Safe Level
Most homeowners make the dangerous mistake of turning off their air when they leave to go on vacation or a business trip. You always want to keep your air on in case of a freeze. Suggested air temperature to keep your home safe from pipes bursting would be 60 degrees if you are leaving for a trip. This will ensure that the house always stays well above freezing to prevent the pipes from bursting.

Trust Calloway, we’re just a phone call away.

Our company was founded on compassion and integrity starting with our founder, James Calloway. James passed away in 2019 but left an imprint on the Cincinnati business community that inspired many. James lived his life helping others which is why his cleaning business thrived so rapidly. He was a loving brother to his two siblings, a compassionate husband to his wife, Michele Calloway, and a caring Father to his daughter Ariana Michele, “his little owl”. He applied all of those same attributes in molding Calloway Cleaning and Restoration, making it one of the fastest growing Cincinnati cleaning and restoration companies in 2018. 


James loved helping people, plain and simple. He built a business helping people when they were trapped in their worst scenarios whether it be with fire and smoke damage, flooding and water damage, mold restoration, biohazard, crime scene, trauma cleanup or wind and storm damage. He didn’t stop there, he then continued to grow his cleaning business into more helpful services such as carpet cleaning, air duct and vent cleaning, furniture cleaning, tile and grout cleaning, odor removal, commercial flood cleanup, and more. The one thing James and his wife Michele Calloway began to fall in love with was the sincere reward of helping so many families and businesses while experiencing an unexpected vulnerable situation.


Their efforts didn’t stop in Cincinnati as Calloway Cleaning and Restoration quickly acquired a passion to help people all over the nation. When disasters occurred, James was the first to jump at the opportunity to provide relief to those in need; including going to Texas during the devastating Hurricane Harvey. James loved to travel but his work and his family were his life. One of his many mottos he lived by, “I work hard every day being an entrepreneur, husband and father”. James was always a giver and continued giving and helping others even after he left this earth by donating his organs to save the lives of 3 other individuals. That is the Calloway Cleaning way. That is who we are and those are the principles which drive our company forward today. Please call us for any needs and we hope to have the opportunity to help you with any cleaning and restoration needs.

We’re living in unique times right now. The COVID-19 outbreak has turned our world
upside down. Many people have been in a cleaning frenzy in an attempt to keep the
virus out of our homes and businesses.

Did you know that Calloway Cleaning and Restoration specializes in cleaning homes
and businesses? And we don’t stop there. Keep reading to learn all about our many
cleanup services.

What cleanup services do we offer?

At Calloway Cleaning and Restoration, we offer a wide variety of cleanup services.

  • Home and business cleanup: As we clean homes and businesses, we’re
    always careful to follow the latest cleaning guidelines. This is especially important
    right now in order to prevent the spread of the COVID-19 virus. We can help
    make your home or business a place that sparkles—and kills any harmful germs.
  • Bio-hazard and viral cleanup: Whether it’s chemical, viral or biological, bio-
    hazard and viral cleanup is a delicate task. It must be done to ensure people’s
    safety. At Calloway, we fully clean and sanitize the affected area quickly and
    safely so that the hazard is properly contained.
  • Crime scenes: We have years of experience with crime scene cleanup. We
    know exactly what to do to make sure the area is properly cleaned and ready to
    be used again—without evidence of it ever being a crime scene. We also work
    with officials for these sensitive cases.
  • Trauma scenes: With traumatic scenes such as car accidents, it’s especially
    important to properly clean the space, especially in high-traffic areas. That’s why
    we offer fast response times and extremely efficient cleanup.

No matter what cleanup is needed, calling on our experienced team at Calloway means
that the property will be left fully restored, clean and safe.

Let’s work together for a cleaner world

At Calloway Cleaning and Restoration, we’ve done cleanup services for countless
families, business owners, property management companies, rental property owners
and government entities. Are you next? We’re always just a call-o-way.

  • Cincinnati, Ohio office: 513-505-4656
  • Dayton, Ohio office: 937-204-1659
  • Kentucky office: 859-757-0534
  • Indiana office: 812-777-4587

We hope to hear from you soon.

Now that the holidays are over and 2020 is well underway, take a good look at your furniture and upholstery. Is it overdue for a good cleaning? If you’re like most Americans, that’s a quick “yes!” And at Calloway, that’s one of our specialties. Keep reading to learn all about furniture and upholstery cleaning: the benefits, the process and how we can help.

What is furniture and upholstery cleaning?

Furniture and upholstery cleaning is simply the process of getting your furniture—as well as whatever materials cover it—cleaned. This should be done at least once a year—unless there’s a musty smell sooner than that.

What are the benefits?

The benefits of getting your furniture and upholstery cleaned include:

  • Your furniture looks fresher and newer, as the cleaning takes care of stains and the look of wear-and-tear.
  • Your furniture smells better.
  • You don’t have to buy new furniture or upholstery, but you can get the look of it being new without spending the money.

What’s our process?

At Calloway, we have a team of detail-oriented, quality-driven professional IICRC-certified furniture and upholstery cleaners. By using our high-tech equipment, we’ll restore your furniture to like-new condition in no time.

Our steam-cleaning process is simple but efficient. First, the upholstery is pre-treated to loosen up the soil. Next, a spot treatment is added. Finally, it’s steam cleaned using vacuum extraction. This cleaning method uses a low-moisture application for delicate fabrics to prevent dye transfer, bleeding of colors and shrinkage. Overall drying time is between two and six hours.

We can handle all types of furniture and upholstery material, including microfiber, cotton, synthetic fiber, Haitian cotton, nylon fabrics, leather and more.

When we’re done, our team will examine each piece of furniture with you to ensure that it’s cleaned and cared for to your satisfaction.

Ready to have like-new furniture?

At Calloway Cleaning and Restoration, we specialize in furniture and upholstery cleaning, and we’d love to work with you! Whether it’s a sofa, loveseat, sectional, chair or something else, we’re up for it. And we’re always just a call-o-way.

  • Cincinnati, Ohio office: 513-505-4656
  • Dayton, Ohio office: 937-204-1659
  • Kentucky office: 859-757-0534
  • Indiana office: 812-777-4587

Talk to you soon!

As winter sets in, you’re probably hunkered down and watching the snow fall. You might have a few things to do before the holidays are upon us and things really get chaotic! As you make your to-do list, it’s important not to forget to disconnect your garden hose from your house before the temperature gets too cold. Keep reading to learn why this is such an important thing to do—and learn how to complete it quickly and easily.

Why is it important to remove the garden hose?

It’s always a good idea to completely remove the garden hose from your house every winter. That’s because, during the colder temperatures, even when the spigot is off, the water can freeze. This can cause the pipes to crack or burst, which ultimately leads to a big water loss, costly repairs and a potential insurance loss. However, by simply removing the garden hose from your house, water isn’t able to enter your pipes, which eliminates the potential problem.

How should you remove the garden hose?

It’s actually quite quick and easy to disconnect the garden hose from your house for the winter. Just follow these four simple steps:

  1. Unscrew and remove the garden hose from your house. After you’re done, put it away for the winter.
  2. Ensure that all plumbing that’s now exposed to the winter elements will be safe as the temperatures drop. You can do this by completely draining the outdoor faucet immediately after the hose is disconnected.
  3. Shut off the valves. Most homes have shut-off valves used to block a pipe that leads outside. If you do have these shut-off valves, they’re usually in basements or closets close to the outdoor faucet. If you don’t have a shut-off valve for the spigot, it’s best that you get one installed. This is best left to a professional, such as one of our experts here at Calloway.
  4. Get an insulated faucet jacket. Once you’ve made sure that your outdoor pipes are totally dry, buy an insulated faucet jacket. These make sure that, even if the faucet has no moisture, the freezing temperatures won’t affect any indoor plumbing. If you need help finding or installing one of these, just call us!

Ready to disconnect your garden hose from your house?

Here at Calloway Cleaning and Restoration, we’re happy to help you remove the garden hose from your house this winter before it freezes! Remember that we’re always just a call-o-way.

  • Cincinnati, Ohio office: 513-505-4656
  • Dayton, Ohio office: 937-204-1659
  • Kentucky office: 859-757-0534
  • Indiana office: 812-777-4587

Talk to you soon!

Taking inventory of the items in your home and business may seem like a daunting, time-consuming task—but it’s very important. Keep reading to learn all about why to take inventory, how to do it most efficiently and how we can help.

Why should you take inventory of your items?

Making a detailed list of everything in your home and office is a great idea in order to protect yourself in an unforeseen situation. An accurate inventory can help make sure you have the right insurance protection and speed up your insurance claim process, which makes filing a claim a lot easier. For example, if there’s a fire, tornado or any other type of damage to your home or business, an inventory will help ensure that you make a claim for all of your belongings. If you don’t have an inventory (an accurate list of what you own), you probably won’t get reimbursed for what you lost.

How do you create an ideal inventory?

Begin your inventory in your home and office by writing a detailed list of all possessions. This list should include names of items, descriptions and photos—and all items should be categorized based on room, activity, person or another way that makes sense to you. For the larger and more expensive items, receipts are helpful too. The more specific, the better!

Ready to begin taking inventory?

If you haven’t yet taken inventory of the items in your home and business, what are you waiting for? Don’t wait until it’s too late!

Here at Calloway Cleaning and Restoration, we’re happy to help you take inventory of your items. Plus, if you’ve already suffered damage and need help with the insurance claim process, we’re always just a call-o-way. Call us today at 513-505-4656.

If you’re dealing with a commercial water loss, we know how frustrating it can be. But before you stress, let us help with the mess! Keep reading to learn more about commercial water losses and how we can help.

What is a commercial water loss?

A commercial water loss is essentially when water escapes the water distribution system in a commercial setting. This happens when water somehow leaks out and is lost in the process. This includes water leakage and storage overflows. Commercial water losses can occur anywhere—in apartment buildings, manufacturing buildings, office buildings, condos and more.

How can we help?

At Calloway Cleaning and Restoration, we know that water loss can easily lead to water damage. If you’re the victim of water damage, you can rest easy, knowing that we offer dehumidifier rentals and air mover rentals. Dehumidifiers are effective in controlling humidity options during applications such as product drying and condensation control. Air movers deliver high volumes of air through a large opening to boost drying power in remediation applications involving water damage.

No matter which type of commercial water loss you’re dealing with, we can help. At Calloway, we have years of commercial experience, so we are easily able to handle water losses with precision.

Ready to get started?
If you’re dealing with commercial water loss in your apartment, office building, condo or anywhere else, don’t stress! We got this. We’re always just a call-o-way. Call us today at 513-505-4656.

Can you believe it? Back-to-school season is already here. You’ve probably bought the school supplies and you’re preparing to send your kids off to another great school year. And as you come home to a quieter house, you’ll probably notice that your carpets endured a lot this summer!

Summer is tough on carpets because of all the increased foot traffic due to kids being home, running around, tracking in mud, spilling drinks and more. So, now that the kids have gone back to school, it’s the perfect time to give your carpets a much-needed cleaning.

How can we help?

At Calloway Cleaning and Restoration, we offer a superior carpet cleaning service. With our certified technicians, state-of-the-art equipment, chemical technology and first-class customer service, we promise that your carpets will be cleaner than ever.

One of our experts will start by doing a thorough walk-through assessment of the carpets you would like cleaned. During this assessment, we invite you to point out areas of concern and/or show spots or stains that you definitely want removed.

Once we figure out a game plan, our certified technicians will use truck-mounted El Diablo equipment that gives your carpets the deep clean they deserve. Our El Diablo truck-mounted steam carpet cleaning machine cleans with 200+ degrees of steam. It also has top-rated vacuum pressure, meeting or beating other machines in the marketplace. This ensures that you get the best clean possible and a faster dry time (because we won’t leave all of that wet, dirty shampoo behind).

Ready to get started?

If your carpets are showing the signs of the kids being home all summer, don’t wait. We’re happy to come out and clean your carpets so they look as good as new.  It’s what we do!

We’re just a call-o-way. Call us today at 513-505-4656.

If you’re reading this, you probably have a dryer in your house. Dryers are extremely helpful appliances, as they eliminate the need for clotheslines and they get our clothes dry quickly and easily! But are you aware of the importance of keeping your dryer vent clean?

If you choose not to get your dryer vent cleaned, the following consequences can occur:

Fires. It is estimated that 15,000 fires per year start due to dryers not having lint cleaned out.
Money loss. If your dryer vent gets clogged, it can cost you lots of money because it uses much more energy than necessary.
Molds. The material that gets stuck in dryer vents is the ultimate breeding ground for molds that can make your whole family sick!
But there’s good news. Most of these instances can be avoided by taking one simple step: cleaning the dryer vent.

No, this does not mean just cleaning the lint trap in your dryer. (This should be done after every load of laundry… but it’s not enough to stop at the lint trap.) The lint trap simply doesn’t capture all the lint that’s produced as your clothes dry. As time goes on, lint begins to build up on the insides of the vent.

Experts recommend that you get your dryer vent cleaned at least twice a year. However, if you use your dryer daily or close to it, it’s recommended that you get your dryer vents cleaned three to four times a year.

At Calloway, dryer vent cleaning is just one of our many specialties. We promise to clean your dryer vent extremely well—so that it’s working as good as new!

We’re always just a call-o-way! Call us today at 513-505-4656.

The temperatures are rising, the flowers are growing and the birds are singing. That can only mean one thing. Spring is upon us. And right on the heels of spring comes spring cleaning! If you’re intimidated by the thought of getting it all done, don’t worry. Calloway Cleaning and Restoration is here to help—and we’ve broken it down into the top five things you need to think about this year for your spring cleaning.

  1. Clean your carpets.

Carpets can get very messy and dirty over the winter months. That’s why it’s so important to get them cleaned every spring.

At Calloway, we always offer superior carpet cleaning service. We promise to bring our IICRC (CCT) certified technicians, state-of-the-art equipment, chemical technology and first-class customer service. Our friendly technicians use truck-mounted El Diablo equipment to give your carpets the clean they deserve. After we’re through, your carpets will be cleaner than ever!

  1. Clean your tiles.

Whether you have tile in your kitchen, bathroom or both, it’s a good idea to clean it when spring hits. A complete tile and grout cleaning can completely change the look of your tiled spaces.

At Calloway, we specialize in tile cleaning. There are six categories of hard surface floor covering: natural stone, concrete, ceramic/clay, wood, resilient and specialty. Luckily, we do them all! We promise to make your tile look brand new—usually in just one hour or less.

  1. Clean your furniture.

Furniture can get especially dirty in the winter months. With people out in the elements—and then coming in to sit on your furniture—it might look quite a bit different than it did last year. That’s why cleaning your furniture each year is so vital.

When you call Calloway to get the job done, you know it’ll get done right. We promise that we can restore your furniture to like-new condition with our high-tech equipment. Plus, we work on all types of material—microfiber, synthetic fiber, nylon fabrics, cotton, Hatian cotton, leather and more.

  1. Clean your air ducts.

That spring air outside is crisp and refreshing. Now it’s time to make sure that the air inside your house feels the same way. One way to do that is to get your air ducts cleaned. Air duct cleaning provides a cleaner environment, as it dramatically reduces dust and decreases symptoms of asthma, allergies and other respiratory health issues.

When you call Calloway to clean your air ducts, you can rest easy, knowing that professionals are handling the job. Even when you think you might’ve gotten the dust removed, it could still end up being only a surface cleaning. That’s where we come in!

  1. Clean your dryer vent.

Another thing to always think about as spring hits is your dryer vent. This must be kept in top condition—not only for cleanliness sake, but also to avoid the chance of dryer lint catching fire.

At Calloway, we promise to clean your dryer vent extremely well—so that it’s working as good as new!

At Calloway Cleaning and Restoration, we specialize in everything you need to do for spring cleaning—carpet cleaning, tile cleaning, furniture cleaning, air duct cleaning, dryer vent cleaning and more. So don’t stress; just pick up the phone! Call us at 513-505-4656.

The Experts You Can Trust

About Calloway

At Calloway, we specialize in making your home look great, feel amazing and be healthy for everyone who lives there. That’s why we focus on five types of cleaning—carpet cleaning, air duct/vent cleaning, furniture cleaning, tile/grout cleaning and odor removal—as well as five types of restoration—water/flood damage, fire/smoke damage, mold remediation, biohazard/crime scene/trauma cleanup and wind/storm damage.

We happily offer 24/7 services in Kentucky, Indiana and Ohio (both Cincinnati and Dayton). When you work with Calloway, you can rest easy, knowing that we’re a committed leader in the service industry. Quality service and superior customer care are just the beginning! Experience the magic of Calloway today.

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